Agency urges electricity consumers to demand better services

The Nigerian Electricity Regulatory Commission (NERC) has urged electricity consumers to demand improved services from power distribution companies.

Dr Abba Ibrahim, the NERC Commissioner, Customer Affairs, spoke yesterday at the inauguration of an Electricity Complaints Office in Kano, Kano State.

He said the office would resolve customers’ complaints that are not resolved by the companies.

Ibrahim said: “Before coming to the level of the forum, customers must first report any grievance to the customer complaints unit of the distribution company. When the customer is not satisfied with the forum’s resolution, an appeal can be forwarded to the commission for consideration.

“All these we are doing to ensure that the electricity end-users get a say in the new reforms and roadmap on electricity being implemented by the present administration.”

Kano State Governor Musa Kwankwaso, who was represented by the Secretary to the State Government (SSG), Dr Suleiman Bichi, assured residents of adequate electricity supply.

He said the state requires not less than 500 megawatts (MW) instead of the 100MW being supplied presently.